How A Recent Issue Helped Us Reduce Client Churn?
Mar 23, 2023
Here’s how a recent issue helped us reduce client churn.
Yes, reduce. Not increase.
To summarize, we had some tech problems.
And yet, almost all of our clients stuck with us.
Why?
Because we battled for them.
• We fought hard to give them clarity on the situation at hand
• We gave them updates when we learned of new information
• We were transparent about how it was negatively impacting us as a business, too. So we were struggling ALONGSIDE them.
Clients don’t ONLY stay for a desired result.
Clients also stay when they know you care.
Show you care. Through your actions.